Archive for the ‘RAA Group’ Category

The Future of Wi-Fi: sponsored access, 802.11n and WiFi Direct | MuniWireless

Monday, November 30th, 2009

Three articles I want to point out to you that should get you thinking about the future of Wi-Fi:

(1) Andy Abramson’s long and thoughtful piece about sponsored Wi-Fi, sending party pays and the future of media in which he argues:

“Public Wireless” really takes hold, not from the telcos, or even the cable companies, but from the likes of Google, who understand how to monetize “free” better than anyone, and who also have the delivery billing system in place to bill back to a “sender” the same way they can bill back a click to an advertiser. Google, will then work with their “partners” in Clearwire, not to promote 4G WiMax as the pipe, but to use real WiMax in consort with companies like Comcast, Covad and TowerStream to deliver super fast Gigabit wireless to a series of access points around the country, where it then is distributed using WiFi. This is more than a likely scenario as Google has been a pioneer in Public Sponsored WiFi access for sometime, with their Mountain View WiFi network which has been up and running for a few years, surviving the failed Earthlink, MetroFi and other third party operator networks. By blending the “sponsored” public access model as Google has done with “sending party pays” the end user sees little or no cost.

(2) Network World’s eight ways 802.11n changes Wi-Fi

According to Network World, the approval of the 802.11n standard means improved security, higher data rates, better RF and interference management, use of Wi-Fi by devices never before associated with Wi-Fi, connecting to non-WiFi networks, personal area Wi-Fi (e.g. Wi-Fi Direct, which allows a Wi-Fi device such as the iPod Touch to connect directly to another Wi-Fi device such as a printer).

This is nothing new to those of you who have read Ken Biba’s articles on MuniWireless. If you have not read Ken’s articles, click on the links below:

The King is Dead, Long Live the King: 802.11n dramatically improves Wi-Fi outdoors

Real world measurements show muni Wi-Fi networks outperform WiMAX and cellular

(3) What Wi-Fi Direct means for Mac users: Glenn Fleishman has written a very informative article about how the Wi-Fi Alliance’s new Wi-Fi Direct standard greatly improves ad hoc Wi-Fi networking, that is, Wi-Fi connections between two devices (without the need of going through a base station).

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Why conference Wi-Fi sucks and how to improve it | MuniWireless

Monday, November 30th, 2009

I was inspired to do a long article about Wi-Fi at conferences by Joel Spolsky’s article Wi-Fi At Conferences where he asks why Wi-Fi works so poorly at tech conferences. Muniwireless has organized conferences in the past and I won’t say that the Wi-Fi at our events has ben the very best either (however, it was better than at most events I’ve attended). You would think that by now, Wi-Fi access at conferences, especially tech events, would be something no one would even notice — that is, it should just work well. But that’s rarely the case.

Dewayne Hendricks (who has provided Wi-Fi at David Isenberg’s Freedom To Connect events in Washington DC, Social Capital 2009 in San Francisco, West Coast Green 2009 in San Francisco and others) pointed out that in many hotels and conference centers, the existing Wi-Fi network can handle only 20 to 25 connections at one time and the bandwidth for the network is barely enough for people who are downloading and uploading data. Conferences today have to deal with people who are updating blogs, Twitter feeds, and Facebook pages, and who are sending photos, video clips, and reports. Some attendees are also using Skype and other VOIP applications. Unfortunately, many venues are too cheap to install new 802.11n access points, and because the bandwidth that feeds into the network is too paltry, the conference organizer – if it wants to guarantee a good Wi-Fi experience – will have to bring in both the access points AND the bandwidth (for example, Covad). This dramatically increases the cost of hosting an event. (Note: Dewayne used Apple Airport Extreme 802.11n access points which worked very well at the Freedom to Connect event held in March 2009 at the AFI Silver Theater in Silver Spring, MD. I attended this event and would rate the Wi-Fi experience outstanding.)

Here is a sample quote (dated September 2009) from a well-known bandwidth provider for bringing in (wireless) bandwidth into a venue (each amount quoted below is a one-time fee). This is just the bandwidth; it does not include the access points, the fee charged by the Wi-Fi service providers for installing the access points, managing the event’s Wi-Fi network, dealing with problems and meltdowns, etc.

  • 5 Mbps: $3999
  • 10 Mbps: $5999
  • 20 Mbps: $9999
  • 30 Mbps: $11,999
  • 45 Mbps: $16,999

Andy Abramson, founder of Comunicano, agrees with Dewayne’s assessment of hotel Wi-Fi and adds that most hotels have less than 5 MB of connectivity. Some hotels limit the number of users to 250 concurrent users. Andy believes that hotels have not realized how much Wi-Fi means to an event’s (and the hotel’s) reputation. Most conference attendees rate Wi-Fi connectivity as one of the three most important needs at a conference.

Q&A with Tim Pozar on how to improve conference Wi-Fi

I wanted to unravel the mystery surrounding what it takes to bring good Wi-Fi to conferences by asking Tim Pozar, a network engineer who has been hired by conferences such as TechCrunch 2009, Intel Developers Forum, SNAP and more. Below is our Q&A.

(1) Why is Wi-Fi service so horrible at most conferences, including at hotels where there’s already Wi-Fi and/or wired broadband? What can you do to improve Wi-Fi service?

There are several reasons. In the case of built-in Wi-Fi at hotels, they really don’t design it for conferences. They design it for general guest use around the hotel. They install a minimal set of access points and don’t use a number of the tricks we have used for conferences. Also, on-site hotel staff usually do not have technical expertise to address issues. Most of these installs were done by third parties that may not currently have a support contract with the hotel. If they do, or if the hotel supports it, it is done off-site by some remote network operations center (NOC).

Where a conference organizer brings in an company to provide Wi-Fi access and the network fails, it can be for a number of reasons. Typically I see small companies that are trying to grow larger and don’t test the deployment or think through all the failure points that can happen with a large-scale deployment. When I was called in to solve the Wi-Fi problems at TechCrunch 2008, the wireless provider had some serious problems, not the least of which was the DHCP server they were running, which only supported 250 or so leases. Needless to say, that alone stopped the use of the wireless network pretty early on in the conference until I came in to fix it.

I also notice that many vendors just don’t understand RF propagation and how to manage it. They think that more is better: more access points and/or more power. In most cases, this is the opposite of what you want to do as it just congests the spectrum even more. There are a number of tricks that we use at MSI to try to manage the spectrum.

Redundancy plays a big part of a deployment. If you have a conference that depends on broadband for the success of the event, you can’t have a single point of failure. Having multiple transit providers, DHCP servers, etc. are critical as things fail all the time. Having any service fail will likely make the deployment unusable and worthless for the event organizer.

(2) Why haven’t hotels and conference centers done much to improve the quality of wireless broadband for conference organizers who are already paying a lot of money to host events at these locations?

Good question. It seems that large hotel chains could make this a profitable item, but as with most hotels, they figure they have a captured event and don’t need to put any more effort into this. Also, as mentioned above,
they have had third parties come in and do the deployment. One size does not fit all events and they almost never have technical staff on site to address the problems of this deployment because it costs too much to keep them on the hotel’s payroll.

(3) Why do most conference organizers fail to provide good Wi-Fi? Ignorance? Cheapness? Both?

Both. You get what you pay for. MSI’s deployments include a significant staff that can deploy and address problems during the event quickly. The network engineers that MSI uses (including me) are veterans of decades of networking experience. I have seen a number of wireless providers who think all they need is a broadband connection and some access points thrown around the location. Of course, it is much more complicated than that.

Event organizers don’t have the technical background and skills to do the “due diligence” to see if a vendor has the ability to pull of a deployment. They really need to look at the vendor’s track record with similar deployments and many just don’t have the time. In other cases, the event organizer will choose the wireless vendor who is offering the cheapest solution.

(4) What advice would you give conference organizers? What should they look for, what questions should they ask the hotel or the company they are hiring to bring in Wi-Fi to the conference?

As mentioned above, look at the track record of the company. Ask for references. Ask for previous event’s reports. (MSI always creates daily reports on an event, including bandwidth and number of users. It also includes problems encountered.) Ask them about their technical qualifications. Have they done similar events? How many people attended these events? Were they “tech” events where everyone shows up with multiple devices — laptops, smartphones, etc.?

Meet with the company and discuss the event’s requirements. Ask them how they would deploy the network in detail: where they would place access points, how they are going to bring in bandwidth. Ask them about
redundancy such as transit providers, equipment, staffing. Ask if the gear they are going to deploy has been used at events of similar size recently. Ask them about how they will deal with outages and problems. Will they provide a high-level network engineer at all times? How will they be reached during the event?

(5) In terms of costs for providing Wi-Fi at an event, how much should a conference organizer budget (taking into account  the number of attendees, size of venue, type of event — obviously a conference around streaming video/entertainment would suck up more bandwidth)?

This can vary greatly from $2000 a day for a small event (up to 300 people) and no redundancy; to $100,000 and more per day for larger events (up to 30,000 people) that could take over a conference hall like Moscone Center in San Francisco, and a serious build out that would address multiple failure points.

Tim Pozar has been a network and RF engineer for more than 20 years. Past projects, besides broadband deployment for conferences, are a 30Mb/s, 50Km connection the the Farallon Islands to support personal on the island and a live streaming camera for the California Academy of Sciences. Currently he is designing and deploying a city wide fiber network for the City of San Francisco. Pozar also designs and deploys VoIP networks for national teleconferencing companies and high reliability Internet networks for enterprise and ISP companies.

I have made this article into a PDF file posted on Scribd so you can download it, print it, send it around.

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Ex-Factors – An upstart exchange offers a new option

Monday, November 30th, 2009

Ex-Factors

An upstart exchange offers a new option.

S.L. Mintz – CFO Magazine

April 1, 2009

While hoping to complete a second round of equity financing last fall, Data Drive Thru faced a cash squeeze. Needing capital to exploit rising demand for a patented high-speed data- transfer technology, CFO Brad Oldham had two viable options: increase debt or sell receivables. But a frozen credit market made traditional bank loans extremely difficult if not impossible for the company to access, and selling receivables to a traditional factor would surrender too much cash flow.

So the company turned instead to a new online exchange that does for receivables what eBay does for consumers’ used merchandise: auction it off. Live since December, The Receivables Exchange is an online bidding platform that touts greater control, faster remittances, wider access to global buyers, lower transaction costs, more transparency, and less documentation than other methods. It will accommodate amounts as low as $10,000.

Unlike eBay, however, buyers don’t end up taking physical possession of a product. Instead, they bid the amount they will pay for the receivables. The pricing is based on the risk of remittance. Gold-plated receivables, such as those issued by Wal-Mart, command the highest prices. Size of advance is also a factor — around 85 percent for good credits. The Receivables Exchange validates all parties.

The service’s primary appeal may be to small and midsize companies holding IOUs from big companies with sterling credit. Oldham is happy with his initial experience; his first auction, in December, found a buyer willing to extend him $100,000. The next morning, Oldham had cash in hand on terms he liked. Over the course of several transactions, he has trimmed the discount rate to less than 3 percent.

One buy-side portfolio manager calls exchange-traded receivables a brand new asset class. In sharp contrast with Wall Street’s fatal appetite for excessive leverage and complexity, says Bill Andersen of Andersen Capital Management, The Receivables Exchange exemplifies “the good side of financial innovation — bringing together buyers and sellers who would not have met otherwise.”

Quorum Technical Services, which provides IT staff to global corporations, uses The Receivables Exchange to augment its $200,000 line of credit. Founder and CEO Jack Karamanoukian says that Quorum tallies its invoices on Fridays and posts them to the exchange on Mondays. When totals exceed the $10,000 threshold, bidding can begin. The fastest trade so far: $19,000 in 28 minutes.

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Borrowing Against Receivables Gets Cheaper, Easier

Monday, November 30th, 2009

By SIMONA COVEL

Data Drive Thru Inc. was on a roll. The Dallas company had received $1.5 million in start-up money from an angel investor. Its signature product, a tool to transfer data from one computer to another, won an award at a trade show and landed on shelves at big-box stores like Staples.

But the company hit a financial wall in the second half of last year. A second round of angel funding, expected to come in at $7.5 million, fell through as credit markets froze. The company was too young to have the well-established cash flows needed to get a bank loan, and retail customers were taking longer and longer to pay—as many as 30 extra days in some cases.

The Journal Report

See the complete Small Business report.

“Everyone is holding onto cash as much as they can,” Chief Financial Officer Brad Oldham says.

So Mr. Oldham took an unconventional step: He listed the company’s accounts receivable—invoices due to be paid by the big-box stores that buy Data Drive Thru’s products—on a new online auction site called the Receivables Exchange. Anonymous lenders bid on those receivables, agreeing to lend Data Drive Thru money against them and then take a cut when customers pay the bills.

Borrowing against receivables isn’t new. For hundreds of years, cash-strapped companies have hired people or companies known as factors to advance them funds based on money owed by customers. But with interest rates sometimes exceeding 30% or 40% annually and tales of unsavory business practices, this small corner of finance is considered by many to be a funding source of last resort.

A few companies are trying to change that with products and services designed to make the process of borrowing against customer invoices cheaper and more transparent. These products are gaining ground in the recession as companies—particularly small, untested ones—find their credit lines cut and other sources of funding gone.

Mr. Oldham had worked with factors before and didn’t like the high prices. But he knew Data Drive Thru’s receivables were valuable; the company regularly collects hundreds of thousands of dollars from big, well-known office-supply stores. “Retailers may not be real fast paying, but they do pay,” he says.

That’s the ideal scenario for Receivables Exchange LLC, which launched its first online receivables auction in November. The New Orleans company—executives describe it as eBay for receivables—provides the platform for companies like Data Drive Thru to post their invoices. Lenders then peruse the site, searching for receivables against which they are willing to lend. Lenders bid on those invoices, with the majority electing a fixed buyout price similar to eBay’s “buy it now” feature.

The next day, the borrower is wired the money, minus the lender’s fee, which might be two, three or four cents on the dollar. Receivables Exchange, which is in the background verifying that the invoices are real, takes a varying percentage commission on each trade.

While the credit crunch has buoyed Receivables Exchange’s growth on the borrowing side—the company has 200 customers and says its sweet spot is a firm with $10 million to $100 million in revenue—it also has translated into fewer lenders. Exchange co-founder Justin Brownhill says he expected to see 20 times as much demand as supply on the exchange. Instead, with $7.5 billion in invoices and $15 billion in available capital, it’s about a two-to-one ratio, largely because banks haven’t stepped up as much as expected amid their own vast problems.

Hedge funds have made up for some of the lag. As many as 40% of the lenders on the exchange are hedge funds looking for solid returns as other types of investments sag. Banks, asset-based lenders and factoring companies each comprise about 20% of the lending base.

Borrowers don’t know who’s providing the loan. Mr. Oldham, for one, says he doesn’t much care. In the past few months, he has posted hundreds of thousands of dollars in invoices—usually at least one auction per week—in exchange for a cash advance. Participating in repeated auctions with a solid payment history has bolstered his company’s reputation on the site, which in turn has lowered his cost of capital to less than 3% every 30 days, down from 4% in the beginning.

“Every auction I’ve had, it closes one day and the money is wired to my account” the next day, Mr. Oldham says. “It doesn’t matter to me who it is.”

Keeping It Real

While the generally steady cash flow from receivables appeals to bank lenders, many say they just don’t have the infrastructure or manpower to monitor each borrower’s customers to make sure their invoices are up to snuff. That’s where FTrans Corp. comes in. The Atlanta technology company offers a sort of virtual clearinghouse for companies, their bankers and their suppliers. A company posts its receivables on FTrans’s online system, and FTrans verifies that the invoices are real, giving banks enough information to lend against them.

“Typically a community bank does not have a department set aside to do that,” says David Dunbar, the chairman and chief executive at Synovus Bank in St. Petersburg, Fla., a member of Synovus Financial Corp.’s regional-bank system.

For a bank customer to qualify for a receivables-based credit line, it generally would need to offer full, audited financial statements, which most small businesses don’t have. Indeed, when FTrans first presented the system to Synovus bankers about two years ago, a few executives voiced concerns about whether FTrans would be able to sufficiently monitor invoices to make sure they were real, says Mr. Dunbar. So far, he says, there have been no major problems.

The bank, in an attempt to branch out from real-estate lending, is now aggressively pitching FTrans-facilitated receivables lending to new and existing clients, many of whom wouldn’t qualify for other types of commercial loans, Mr. Dunbar says.

Today, a year and a half since Synovus first implemented the FTrans system, more than three dozen clients from the bank’s three commercial offices are using it. The bank has a right to choose how much of each invoice it is willing to advance—maybe 90% for a well-known retailer but only 70% for a lesser-known company that seems like a greater risk. Borrowers typically pay between 1% and 3% on each transaction, Mr. Dunbar says. The bank and FTrans each take a chunk of that.

FTrans also administers a handful of loans on its own. That’s the case for Billy Teagle, president of Atlanta-based retail-merchandising company Rocket Retail Merchandising LLC. In October, Mr. Teagle went to his bank to ask for a $300,000 line of credit to fund a geographic expansion.

“They wouldn’t give me the time of day, despite having four years of profits,” Mr. Teagle recalls.

Mr. Teagle called FTrans, and they set up a line of credit, secured by receivables, with a $300,000 limit. He estimates that he’s financing as much as $75,000 each week through FTrans, inputting invoices into the FTrans system when he bills clients and borrowing against them until his customers pay. Mr. Teagle says he had a problem when a client paid a $25,000 bill 30 days late and he was forced to pay the interest on the loan for the extra time. If multiple customers did that at the same time, it would be a problem. So far, though, that has happened only once.

Getting Big-Company Rates

With buyers anxious to extend payment terms in tough times, some are turning to Atlanta’s PrimeRevenue Inc., a supply-chain finance company. PrimeRevenue works with large companies—from car makers to retailers—that want a few extra days to pay their hundreds of small suppliers. Through a network of bank partners, PrimeRevenue will advance the money owed to the small suppliers, at an interest rate that’s based on the credit standing of the bigger buyer company—generally a single-digit annual rate, PrimeRevenue says. PrimeRevenue’s fee is wrapped into that rate; the rest of it goes to the banks that provide the financing. Suppliers can log into the program, look at their future-dated receivables and either elect to wait for the buyer to pay the bill, or click a button to get an advance.

Small suppliers can’t just ask to be in the program, however. The bigger buyer company has to initiate the system and pay a fee to participate. Today, PrimeRevenue services 40 big global companies or units of those companies, up from about 30 early last year.

For small suppliers, the program offers an opportunity to land financing at rates based on the credit quality of their big customers, instead of the higher rates generally offered to smaller companies. When a big industrial customer told executives at metal-stamping company Universal Metal Products about PrimeRevenue, “our initial reaction was skeptical, because whenever you hear of this type of thing you think of some kind of back-room factoring house,” says John Rapacki, the Wickliffe, Ohio, company’s controller. But the rate was much lower than a factor, and Mr. Rapacki liked the ability to use the system without a fixed commitment. (Universal Metal Products’ large customer doesn’t want to be named; some participating companies would rather not admit they are extending payment terms.)

The ability to pick and choose when to use the system for financing has proved critical in recent months as rates have marched higher amid uncertainty in capital markets, Mr. Rapacki says. At the beginning of 2008, the interest rate on his receivables was around 3%, and Universal Metal Products would regularly take advances on payment. These days, it is closer to 10%, so the company rarely taps into the financing.

–Ms. Covel is a staff reporter of The Wall Street Journal in Chicago. She can be reached at simona.covel@wsj.com.

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Black Friday online sales up 11%

Monday, November 30th, 2009

Online sales were better than last year’s Black Friday, according to initial data from Internet tracking firm comScore.

The Reston, Va.-based company says e-commerce sales Friday were up 11 percent, totaling $595 million – the second-best online shopping day of 2009. While most retail stores were closed on Thanksgiving Day, the Internet is always open, and online sales Thursday totaled $318 million, up 10 percent from last year.

ComScore’s e-commerce totals do not include travel or auction sales.

“While this acceleration in spending suggests the online holiday season may be shaping up slightly more optimistically than anticipated, it may also reflect the heavy discounting and creative promotions being put forth by retailers that now encompass the use of social networks such as Facebook and Twitter,” said Gian Fulgoni, chairman of comScore.

Monday, known as Cyber Monday, is traditionally the strongest day for online retail sales.

Last week, Florida Retail Federation President and CEO Rick McAllister suggested consumers were feeling better and that early sales have retailers painting a brighter holiday season.

ComScore (NASDAQ: SCOR) has predicted that overall holiday sales online, encompassing transactions in November and December, will total $28.9 billion this year, up a modest 3 percent from 2008. Online holiday sales in 2008 were down 3 percent from the previous year, the first decline on record.

Amazon had the most visits on Friday, up 28 percent from last year. Wal-Mart, Target, Apple and Best Buy were the next four most-popular sites. Apple’s traffic was up 39 percent from last year, the biggest year-over-year gain among most-visited sites.

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Virtual assistants help professionals handle the heavy load

Monday, November 30th, 2009
Friday, November 27, 2009

Virtual assistants help professionals handle the heavy load

South Florida Business Journal – by Jeff Zbar

Robert U. Craven has been the CEO of large companies and led teams of employees working from corporate offices. But, when he scaled back to launch ScalePassion LLC, a professional coaching company, Craven found he needed one part-time employee: an administrative assistant to take on much of his day-to-day planning, organizational and technology needs.

It didn’t matter whether the employee was on site or remote. So, Craven hired a virtual assistant to handle tasks that otherwise would have consumed his time and focus.

“My biggest need was someone to handle my calendar, book my travel and manage my schedule,” said Craven, principal of the North Palm Beach-based firm.

Virtual assistants (VAs) are finding favor across the business and professional landscape. From small or closely held companies that need tasks handled – but not necessarily by a full-time employee – to individuals who need a “personal concierge” to oversee errands and other personal errands, VAs provide services that free up clients to pursue profitability – in money or time.

VAs often include stay-at-home moms and seasoned administrators who were laid off during the recession. Most are looking for income or balance – and have a skill to sell, said Stephanie Goldberg Glazer, owner of Your Personal Manager. The business, which debuted in 2006, today helps about 20 tri-county area businesses and individuals “organize your life, free your time.”

Using little more than a broadband Internet connection from her Hollywood home office, Goldberg Glazer taps tools like LogMeIn or GoToMyPC to access client computers and manage their own customer databases.

Doing tasks others prefer not to

Goldberg Glazer sees some clients each quarter, and some no more than once a month. She generally does tasks they’d prefer not to, like package a direct mail campaign or update their social media status. With about 40 percent of her clientele being individuals with non-business tasks, some quirky requests come in – like dog sitting.

“I don’t do pets,” Goldberg Glazer said. “You have to know your limits. The most important thing I can provide is service.”

The cost: about $60 an hour. Money well spent, said Paula Holland De Long. She has used Goldberg Glazer since late 2009. Today, she attributes a 10 percent increase in income at What’s Next For My Life?, a cancer survivor coaching firm in Wilton Manors, to being able to focus on the 80 percent of her business that makes her money.

“When you’re growing a business, there’s only so much you can do,” she said. “Stephanie helped me clear stuff off my desk so I could focus on things that will make me money.”

That includes handling uploading events to Holland De Long’s Web site, updating her social media, and entering new contacts into her database. What else? When Holland De Long’s printer died, Glazer Goldberg handled the repair. And she sliced her workweek from 60 hours to about 40 hours. Holland De Long had to learn to delegate, as well as use her newly found hours wisely.

“To make this profitable, you have to reinvest your freed hours in something that will be profitable,” she said.

Not a problem for Craven. His assistant – from her home and using little more than a laptop computer and an e-mail account branded with Craven’s ScalePassion.com address – arranges appointments and interviews with prospective clients and other coaches.

Looking to hire a VA? Know your needs. Craven needed someone comfortable with e-mail, some technology and juggling of various tasks, but bookkeeping wasn’t important.

Though he currently pays about $15 to $20 an hour, Craven is looking to embrace even more “labor arbitrage” by hiring VAs from the Philippines, he said. Then, his VA will manage a team of offshore VAs, who can cost about $6 an hour, he said.

“I feel proud that I’m reaching into a community that’s used to making minimum wage,” said Craven, whose business often serves “change the world” entrepreneurs in socially responsible businesses and causes. “It’s important to find someone who’s very talented and cultivating her talent.”

Jeff Zbar covers marketing, technology and small business strategies. Contact him at jeffzbar@gmail.com.

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CoreLogic: Florida No. 2 in mortgages under water

Wednesday, November 25th, 2009

Of the 4.5 million mortgages in Florida, nearly half were under water, and another 180,178 were nearly under water in the third quarter, according to a recently released report by First American CoreLogic.

All three South Florida markets ranked among the top 50 in the U.S. with mortgages in negative equity.

The Miami market ranked 23rd with 249, 491 of the 544,711 mortgages in negative equity. Another 268,050 were near negative equity, according to the report.

The Fort Lauderdale market ranked 31st with 237,728 out of the 458,091 mortgages under water and another 253,395 nearly under water.

The West Palm Beach market ranked 41st, with 151,418 of the 348,199 mortgages under water and another 164,114 nearly under water.

Nationwide, nearly 10.7 million or 23 percent of all residential properties with mortgages were in negative equity as of September. Another 23 million were approaching negative equity.

Combined, Florida and California accounted for 4.4 million or 42 percent of all negative equity loans, the report found.

CoreLogic said its data is based on a “proprietary model” that factors in loan amortization and utilization rates for home equity lines of credit, which it claims provides a more precise view of underwater borrowers.

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LAPTOP’s Guide to 4G – Real mobile broadband is here. Here’s what you need to know.

Friday, November 20th, 2009

LAPTOP’s Guide to 4G from LAPTOP Magazine on Vimeo.

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Customers Say Broadband Speed and Reliability Are Improving

Friday, November 20th, 2009

WESTLAKE VILLAGE, CA – Customers are more satisfied with residential high-speed Internet this year than they were last year, mostly because of higher connection speeds and fewer service outages.

Every year, J.D. Power and Associates asks consumers to evaluate their Internet service providers based on performance and reliability; cost of service; customer service; billing; and offerings and promotions. This year, overall satisfaction reached 639 on a 1,000-point scale – 22 index points higher than in 2008. Satisfaction with performance and reliability now averages 687, a 43-point increase from 644 in 2008.

In many instances a household’s Internet connection acts as the backbone of its voice, video and information services, making the provider’s ability to provide a fast, reliable connection particularly critical,” says Frank Perazzini, director of telecommunications at J.D. Power and Associates. “As households become more dependent on services provided via the Internet, eliminating outages and providing consistent connection speeds will become necessities in Internet service providers’ business models.”

J.D. Power found that consumers are becoming more interested in bundled telecom services, with the proportion of customers saying they will probably or definitely bundle services in the next year increasing to 52 percent from 43 percent in 2008. The most popular telecom bundle is a video/Internet combination, selected by about a third of customers who bundle services. Triple-play (voice, video, data) bundles increased from 16 percent in 2008 to 19 percent in 2009.

“Internet service may be considered the linchpin of the bundled offering, serving to drive both customer loyalty and incremental sales opportunities,” said Perazzini. “As competition for new customers increases among Internet service providers, retaining the existing customer base while promoting additional voice and video will continue to be critical.”

The highest-rated ISPs included Verizon in the East, Bright House Networks in the South, WOW! in the North Central region and EarthLink in the West.

The study findings include the following key trends:

  • The proportion of high-speed Internet service customers loyal to their provider has increased by two percentage points from 2008, to 32 percent in 2009. Additionally, 66 percent of customers state they “definitely will” or “probably will” recommend their provider to others in 2009-an increase of four percentage points, compared with 2008.
  • Among customers who contacted their service provider to resolve a problem or question, average hold times have decreased by nearly 30 seconds in 2009, compared with 2008.
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    Hispanics most avid mobile broadband users – South Florida Business Journal:

    Wednesday, November 18th, 2009

    While Hispanics trail other U.S. populations in overall access to the Internet, they also are among the most avid users of mobile broadband, a new report finds.

    In fact, 53 percent of Hispanics use mobile broadband, compared to 33 percent of whites, according to the report, published Wednesday by the nonprofit Hispanic Institute.

    Hispanics also outpace the general population when it comes to digital media consumption, with 42 percent accessing and downloading digital media, compared to 35 percent of those in the general population.

    The report notes that there are 48 million Hispanics living in the U.S. with 81 percent of them concentrated in 10 states, including Florida, which has 20 percent of the Hispanic population.

    The report suggests that policymakers consider Hispanics’ concerns as they develop a national broadband strategy.

    It recommends, among other things, that broadband access be expanded, and that consumer-friendly tax policies be implemented to ensure that not only Hispanics, but other minority and lower-income populations, can continue to afford wireless broadband services.

    In addition, the report recommends that Lifeline/Link-Up programs continue to offer discounts to qualified, low-income wireless customers. “These policies are essential to help Hispanics make a complete transition to mobile participation in the new American innovation economy,” the report states.

    Click here to read the full report.

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